Refund policy
Refund Policy
All Sales Are Final
Due to the nature of our business, all sales are final. We do not accept returns or offer refunds on any purchases. We kindly ask that all customers carefully review their orders before completing checkout.
Exceptions — Order Errors
We stand behind the accuracy of every order we fulfill. In the event that an error was made on our end, such as an incorrect item, missing product, or a mistake in fulfillment, we will work with you to make it right. Please contact us as soon as possible so we can review your order and resolve the issue promptly.
Customer Order Mistakes — Online Orders
If you purchased the wrong item and the mistake was made on your end, we are not responsible for the cost of return shipping. Any items returned due to customer error must be sent back via mail at the customer's own expense. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered return packages.
Address Updates
Please double-check your shipping address before completing your order. If you need to update your shipping address, you must contact us via email within 24 hours of placing your order. After that window has passed, we are unable to guarantee any address changes and your order will be shipped to the address provided at checkout. We are not responsible for packages delivered to an incorrect address supplied by the customer.
Gift Card Issuance
In select special circumstances, and entirely at our discretion, we may issue a store gift card in the amount of your original purchase rather than a cash refund. This is reviewed on a case-by-case basis and is not guaranteed.
Please note that gift cards are non-transferable and hold no cash value.
How to Contact Us
If you believe your order contained an error made by us, please reach out to our customer support team via email (info@themagpark) within 14 days of receiving your order. Be sure to include:
- Your order number
- A description of the issue
- Photos if applicable